Incheon Airport Wins Award for Best Customer Service in the World


The Airport Service Quality Awards has named South Korea’s Incheon International Airport as having the best customer service in the world. Incheon scored 4.99 points out of a possible 5.00.

The annual survey is compiled by the Airports Council International (ACI) in Montreal and surveys travelers on their airport experience across 34 criteria, from airport access, check-in, security screening, restrooms, shops and restrooms. The survey included some 600,000 passengers at airports in 84 countries.

In the Asia-Pacific region, Singapore’s Changi airport shared second place with Delhi Airport and Mumbai Airport, while Beijing Airport and Haikou Airport shared third for the region.

Here are the winners by region:

Best airport in Africa: Mauritius Airport
Asia-Pacific: Seoul Incheon International Airport
Europe: Sochi International Airport
Middle East: Abu Dhabi International Airport
North America, Tie: Indianapolis International Airport, Jacksonville International Airport, Billy Bishop Airport (Toronto, Canada)
Latin America: Guayaquil Airport (Ecuador)

The awards ceremony will be held at the general assembly of the ACI in Port Louis, Mauritius, in October.



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